Automate conversations through natural interactions and integrate chat and voice channels with virtual and human agents to improve customer and employee experience.
Your Omnichannel Conversational Experience.
Voicebot. Automate your CX workflow with AI.
Easily build and customize your inbound voice automation workflows, able to understand and respond in natural languages, so that your agents only have to handle critical requests.
Omnichannel chats and chatbots. Meet customers where they are.
In addition to voice, internal or external users can start a conversation via chat (Whatsapp, Telegram, Messenger, Slack, Google, Webex, MS Teams etc.) in any language, 24/7, improving process automation.
Integrated with any calling platform.
Natively integrated with your calling platform (Cisco, Microsoft, etc.) and Imagicle's inbound call management solutions without the need for additional lines or telephone numbers.
Low code/no code.
Easy deployment with little or no coding expertise thanks to an intuitive design to define the conversational flows, leveraging a proprietary engine for semantic analysis.
Integrated with your systems.
Achieve faster deployment and seamless integrations with enterprise-wide tools & systems through pre-built and API-based integrations.
Every Vertical, Function, Use Case.
With Imagicle Conversational AI, every company gets what they need: from Banking to Insurance, form Healthcare to Government, it can transform Customer and Employee Experience.
Voicebot. Automate your CX workflow with AI.
Easily build and customize your inbound voice automation workflows, able to understand and respond in natural languages, so that your agents only have to handle critical requests.
Omnichannel chats and chatbots. Meet customers where they are.
In addition to voice, internal or external users can start a conversation via chat (Whatsapp, Telegram, Messenger, Slack, Google, Webex, MS Teams etc.) in any language, 24/7, improving process automation.
Integrated with any calling platform.
Natively integrated with your calling platform (Cisco, Microsoft, etc.) and Imagicle's inbound call management solutions without the need for additional lines or telephone numbers.
Low code/no code.
Easy deployment with little or no coding expertise thanks to an intuitive design to define the conversational flows, leveraging a proprietary engine for semantic analysis.
Integrated with your systems.
Achieve faster deployment and seamless integrations with enterprise-wide tools & systems through pre-built and API-based integrations.
Every Vertical, Function, Use Case.
With Imagicle Conversational AI, every company gets what they need: from Banking to Insurance, form Healthcare to Government, it can transform Customer and Employee Experience.
A closer look on the potential of Conversational AI.
Integrated with the solutions you love.
AI to automate customer journey.
Omnichannel Chatbot. Automate your CX workflow.
Integrated with your calling platform.
Every Vertical. Every Function. Every Use Case
Get the most out of it.
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreAttendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreAdvanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreAdvanced Services
ImagicleCare
Resources.
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EN Wed. 17 Apr 11:30 AM CEST RegisterWEBINAR - How to Lab40’Spring Release 24. (EMEAR)Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
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DownloadBrochure BlogThe future, today. Imagicle Conversational AI.Learn about market trends and changes and how Conversational AI helps your business with some practical use cases.
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Products BlogHow to empower customer service with Imagicle.Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
It's your turn! Give it a try!
From the Imagicle Beat blog.
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Products BlogHow to empower customer service with Imagicle.Learn how to empower agents and overall customer service with AI-powered technology and unified call management.
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Products BlogConversational AI for Governments. Artificial Intelligence for happier citizens.Discover how Conversational AI can empower the PA and Governement machine to eliminate citizen complaints.
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Products BlogConversational AI for Healthcare. Transform and simplify patient experience.Discover how Conversational AI can relieve the stress of healthcare workers and give patients a better experience.
Dedicated webinars.
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EN Wed. 17 Apr 11:30 AM CEST RegisterWEBINAR - How to Lab40’Spring Release 24. (EMEAR)Join us in this webinar as we showcase the new Imagicle UCX Engage Offer.
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EN WatchWEBINAR - How to Lab45’Imagicle Conversational AI. Your new superpower.Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
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EN WatchWEBINAR - How to Lab45’Chatbots & Voicebots: empower your customer service with Imagicle Conversational AI.Discover what Imagicle Conversational AI can do for your organization.
Let's find out more!
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Products BlogOmnichannel Customer Service: what, why, and how?Provide customers with a consistent service across all touchpoints and improve customer loyalty and brand reputation.
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DownloadBrochure BlogImagicle Conversational AI for Public Administration.Discover everything Imagicle Conversational AI can do for the Public Administration.
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Press Release NewsImagicle Cloud to be Available in Saudi Arabia with the new Webex Data CenterImagicle Cloud Services will reach KSA by the end of 2024. Learn more.
Get the most out of it.
Auto Attendant
Design your answer menu and define behaviours and settings. Managing automatic call answering has never been easier.
Learn MoreAttendant Console
Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.
Learn MoreAdvanced Queueing
Improve incoming call management, optimize resources, reduce customer waiting time and welcome your customers at best.
Learn MoreIt's your turn! Give it a try!
Every vertical. Every function. Every use case.
Healthcare
- Appointment scheduling
- Answering FAQs (hours, locations, fee schedules)
- Proactive alerts and reminders
Retail
- Product research, comparison, and recommendations
- Shipping status
- Increase self-service across all channels
Government
- 24/7 Citizen support
- Simplified bookings
- 0 waiting times
- Easy access to information