Release&Updates

Products Blog

Cisco and Imagicle elevating their partnership with Webex Calling

Cisco and Imagicle have partnered for over a decade. This launch elevates our partnership to new heights.

Products Blog

15 Tips to Improve Customer Satisfaction in Call Centers

Learn how to bring customer satisfaction to new hights by improving call center strategies.

Products Blog

Web chat: 5 tips to boost your customer support

5 simple to dos that you can follow to empower your customer support through web chat.

Products Blog

Spring Release 2023: a breath of fresh news for your favorite Calling Platforms.

Spring release 2023 brought amazing new integrations to your favorite calling platforms. Discover them all!

Products Blog

Winter Release 2023. From UC to UCX, next-level experience.

The news of Winter Release 2023 will revolutionize your eXperience all-around. Discover them all!

Products Blog

Imagicle Screen Recording. Your ally to enhance customer eXperience.

Discover the new Imagicle Screen Recording, the Call Recording add-on that records agents’ on-screen activities during calls

Products Blog

Voice Analytics: tags and groups for better performance auditing.

Voice Analytics has new tools to improve the organization of transcriptions: tags and groups.

Products Blog

Imagicle webinars. All the knowledge you need at your fingertips.

Discover how we use webinars to keep customers and partners informed, updated, and engaged.

Products Blog

Voice Analytics. Enriched with brand-new widgets and alarms.

Our Voice Analytics is enriched with new, fantastic features for supervisors. Discover them all!

Products Blog

Call Analytics for Microsoft Teams. An even more powerful integration.

Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.

Products Blog

Conversational AI. The future of customer service is here.

Market trends, the value of voice, and use cases to unravel the power of Imagicle Conversational AI.

Release Blog

Imagicle Spring Release 2022. Empowered integrations in the Cloud.

It’s Spring Time and it’s also Cloud time: new integrations for Webex Calling, a dashboard for Voice Analytics, and... find out!

Release Blog

Voice Analytics. Understanding agent performance.

Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.

Release Blog

Webex Single Sign-On for Imagicle apps. Simplified access, increased security.

With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.

Products Blog

Imagicle UCX Cloud Suite lands on Cisco GPL S+. An even easier purchase for customers.

As of Feb 3, Imagicle UCX Cloud Suite will be officially available on Cisco GPL S+. Find out how this makes your life easier.

Release Blog

Winter Release 2022. Secure, integrated, Cloudy new features.

Winter Release 2022 is available!. As always, the innovations are many and merry: navigate through them here!

Products Blog

Pick up to 10 time zones for your Call Analytics reports.

Clearer data analysis of call traffic, especially for organizations with (home) offices all over the world.

Products Blog

Advanced Queueing. Increased performance and unlimited scalability.

How did we reach unlimited scalability for our Advanced Queueing solution? Click here to find out.