AI Virtual Agents for Healthcare. Transform and simplify patient experience.

Healthcare worldwide: challenges, needs, trends.

The healthcare industry faces unprecedented challenges, from staff shortages and funding cuts to the lingering impact of the pandemic. 

Patients demand faster, more efficient access to services—across multiple channels and at any time of day—while healthcare workers struggle to stay on top of administrative tasks. Enter AI Virtual Agents, the automated solution reshaping healthcare communications.

56% of patients have expressed interest in using automated interactions for low-level support such as booking appointments, inquiring about hours, locations, fees, or even requesting medical advice. This growing demand has driven projections that 90% of U.S. hospitals will implement AI virtual agents (voicebots and chatbots) by 2025.

AI Virtual Agents are the ideal solution for alleviating repetitive tasks that overwhelm healthcare staff. From booking appointments and delivering medical reports to providing information on clinic hours, doctor availability, and locations, these agents streamline time-consuming activities that often leave healthcare workers struggling to keep up, resulting in frustrated patients who experience slow, inefficient service.

Today, with especially younger generations accustomed to instant responses, the need for immediacy is paramount. Patients are increasingly likely to switch providers for smoother, more efficient communication services—making AI virtual agents a critical tool for retaining patient loyalty and enhancing healthcare experiences.

Imagicle AI Virtual Agents. The future of Healthcare is automation.

Imagicle AI Virtual Agents are AI-powered virtual assistants designed to automate conversations 365/24/7 through natural interactions and an easy to use behind the scene editor.

They create the perfect balance between human and virtual: voicebots and chatbots handle frequent requests in real-time, through the patient’s favorite channel, with the option of transferring to an operator when needed. A complete omnichannel solution, answering the needs of any user.

Imagicle AI Virtual Agents are available in two flavors: 

• Imagicle Digital Virtual Agent, automatically handling requests on digital channels (WhatsApp, Telegram, Messenger, Slack, etc.).
• Imagicle Voice Virtual Agent, which automates voice interactions via phone.

AI Virtual Agents: use cases in healthcare

AI Virtual Agents: Simplified appointment scheduling.

Patients often experience frustration with long phone wait times and delayed responses, particularly when trying to book urgent appointments. This is especially problematic outside of office hours—imagine it’s 9:00 PM, and the patient has to wait until the next morning just to secure a time slot. This is where AI Virtual Agents step in, revolutionizing appointment scheduling with their ability to operate 24/7, every day of the week.

AI Virtual Agents do more than just book appointments—they streamline the entire process. Using advanced conversational AI, they ask patients about the purpose of their visit, collect essential information, check doctor availability, and secure a mutually convenient time slot. By automating these tasks, they not only improve the patient experience but also free live agents to focus on more critical responsibilities, ensuring faster and higher-quality care.

Beyond convenience, AI Virtual Agents turn appointment scheduling into a powerful data collection tool. As they assist patients, they gather relevant details—such as symptoms, preferences, and history—helping healthcare providers personalize care and offer better assistance. This data-driven approach enhances efficiency, reduces errors, and builds a foundation for more informed decision-making.

With AI Virtual Agents, healthcare providers can meet the growing demand for immediacy, improve patient satisfaction, and ensure that every interaction contributes to a seamless, efficient healthcare experience.

AI Virtual Agents: Answering FAQs.

For those working in healthcare: how many times have you answered the same routine questions about hours, locations, fees, available doctors, or exam results? And for patients: how often have you spent endless time on hold just to get these simple answers?

AI Virtual Agents eliminate this stress for both sides. By handling repetitive inquiries—like clinic hours, doctor availability, fee schedules, and more—at any time of day, they ensure patients get quick, accurate responses without delays. For healthcare staff, this means fewer time-consuming phone calls, allowing them to focus on more critical, value-driven tasks.

Not only do AI Virtual Agents boost efficiency, but they also enhance service quality. Automating these routine interactions reduces the chance of errors and ensures patients consistently receive reliable information. The result? A more seamless, frustration-free experience for patients and a less burdened, more productive workforce.

AI Virtual Agents: Proactive reminders.

Nearly everyone has forgotten a doctor’s appointment at least once—but AI Virtual Agents ensure it won’t happen again. Equipped with calendar-based proactive reminders, these agents notify patients of upcoming appointments, keeping schedules on track and reducing missed visits. Beyond reminders, they can seamlessly deliver medical reports—whether proactively or upon request—ensuring patients always have access to the information they need.

Powered by conversational AI, AI Virtual Agents are reshaping healthcare by streamlining operations and improving patient engagement. Available 24/7, these agents take on repetitive, time-consuming tasks like scheduling, reminders, and report delivery, allowing staff to focus on more complex and urgent responsibilities. This not only minimizes errors and prevents staff burnout but also ensures patients receive efficient, accurate, and personalized care. With AI Virtual Agents, healthcare organizations are better equipped to meet the demands of modern healthcare while creating a more patient-centric experience.

AI Virtual Agents: Streamlining Prescription Refills.

Managing prescription refills can be a repetitive and time-consuming task for healthcare staff, often leading to delays and patient frustration. AI Virtual Agents simplify this process by automating refill requests. Patients can submit their requests through digital channels like WhatsApp, Messenger, or a clinic’s website, where the virtual agent verifies the prescription, confirms patient details, and notifies them when the refill is ready for pickup.

This streamlined approach reduces administrative workload for staff, ensures faster service for patients, and minimizes the chance of errors in medication processing. By automating this essential task, AI Virtual Agents improve both efficiency and patient satisfaction.

AI Virtual Agents: Supporting Post-Treatment Care

The care journey doesn’t end after a patient leaves the clinic or hospital. Follow-ups, instructions, and additional questions are crucial to recovery—but they can overwhelm healthcare providers. AI Virtual Agents bridge this gap by offering post-treatment support.

They can proactively send follow-up care instructions, answer questions about medications or recovery processes, and conduct satisfaction surveys to gather valuable patient feedback. Additionally, they can notify patients about upcoming follow-up appointments or tests, ensuring continuity of care.

By automating post-treatment interactions, AI Virtual Agents enhance patient engagement, foster better health outcomes, and help providers maintain a strong patient-provider relationship without overburdening staff.

These are just some use cases AI virtual agents can cover in healthcare, but every organization differs by needs and demands. If you want to see more use cases, at Imagicle we have an AI virtual agents for healthcare self-service demo for you to try.

How do AI Virtual Agents actually work? 

Entrusting an AI virtual agent, be it voice or chat type, to handle patient requests with human-like precision might seem like a task that requires IT experts. After all, advanced technologies like intent recognition, NLU (Natural Language Understanding), NLP (Natural Language Processing), and NLG (Natural Language Generation) are at play. But here’s the surprising truth: you don’t need technical expertise to deploy and manage these powerful tools.

The core of both the Digital Virtual Agent and Voice Virtual Agent is Imagicle Smartflows, a no-code visual editor that simplifies the process. With its drag-and-drop interface, Smartflows allows you to effortlessly design and configure conversational flows, integrating seamlessly with your existing systems.

This intuitive platform makes it easy for anyone to create and customize a virtual agent tailored to specific healthcare needs—no IT team required. From appointment scheduling to post-treatment follow-ups, Imagicle Smartflows empowers healthcare providers to harness the full potential of AI Virtual Agents with minimal effort.

Try AI Virtual Agents yourself.

Lay back, relax, and enjoy the power of an interactive AI Virtual Agents demo.